Service Delivery Manager for Auckland Council Libraries, Corrina Meikle, and her colleagues had observed the positive response of staff and customers to a more dynamic front of house at their recently opened Waiheke Library. Imraan Ali, Onehunga Community Library Manager, was supportive of this direction for his site.
They approached Paul White, our Director of Design to explore the possibilities. Paul’s scheme deployed two all new GLO 2000 Single Oval counters designed specifically for the project.
The GLOS were supported by our shared CASH / EFTPOS Module and our BOOKFLO BOOK RETURNS Module to the entry end.
A simple round help desk completed the installation positioned in a quieter space beyond the counters.
Imraan Ali says, “The GLO 2000 Single Oval desks look clean, streamlined and inviting. The idea for this new desk set-up was to encourage staff to get right alongside the customers and show or demonstrate what we can do on our online catalogue. But at the same time it’s easy for us to get from behind the counter to the floor. It is definitely making us more approachable. Whilst the desk surface might not look big, it is definitely fit for purpose and works for us, and the ergonomic aspects (height adjustability) of the desk makes it staff and customer friendly.”