It is always our goal to provide excellent products based on a close understanding of our customers
Our Director of Design, Paul White, has been designing library furniture since 1996 and has overseen the introduction of our height adjustable counters in over one hundred and seventy five libraries throughout Australasia. Paul enjoys building strong customer relationships and says, “It’s incredibly rewarding to see our furniture in many libraries, contributing to a better work environment for library staff, as well as an improved experience for the customer.”
To help us understand your needs, we want to know about the vision for your library, including how staff work and how they interact.
Customisation
We love how customisation allows our clients to achieve something that’s uniquely theirs. In addition to size options and an array of stunning colours and finishes, some of our clients opt to add special design features to complement their library’s interior and philosophy. Just let us know what you have in mind and we will do our best to oblige.
Space Plans
On occasion our customers wish to see how our furniture will fit their space. We are happy to respond by preparing a detailed space plan demonstrating just how our furniture will optimally deploy. See examples of space plans (where applicable) on our product pages.
Manufacture
All our products are manufactured in New Zealand by our skilled team using the best of both local and imported components. Our ISO 14001 and 9001 Business Systems provide a clear perspective for continual improvement in the way our furniture comes together in a safe and healthy environment.
Delivery
Our counters are made to order which gives our customers the advantage of choosing their own colours and finishes. From the date of your order please allow 7-8 weeks for manufacture and delivery. Our workstations are shipped fully assembled direct to your site. Alternatively, in the main centres we can arrange shipments to be received by our installers. This is the ‘no fuss’ option and they will de-crate, check the goods and arrange a suitable time to deliver and install at your site…easy!
Product Warranty
At Instinct Furniture we are committed to bringing you quality products.
Instinct Furniture’s products are warranted to be free from defects in materials and workmanship for the components and periods scheduled below.
Warranties are limited to:
- Indoor use only
- Normal wear and tear excluded
- Abuse, ill use and neglect excluded
- Unauthorised modifications or repairs render our warranty void
- Our warranties are limited to the replacement of defective parts and exclude freight and fitting
Instinct Furniture and our manufacturers accept no liability or obligation beyond the warranties outlined below.
Manufacturers warranty
General construction
Steel work: 3 years
Cabinetry work: 3 years
Acrylic work: 1 year
Hardware: 1 year
Sub-suppliers warranties
LINAK height adjust systems: 4 year LINAK warranty
ATDEC monitor brackets: 5 year ATDEC warranty
The manufacturer and sub-suppliers reserve the right to adjust the warranty period and terms from time to time.
If you have any questions, please don’t hesitate to get in touch.
We look forward to working with you!
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